Help Centre
8xk Frequently Asked Questions
Everything you need to know about registering, depositing with bKash or Nagad, withdrawing funds, cricket betting, bonuses, and staying safe on 8xk — all answered in plain English for Bangladeshi players.
This page is 8xk's comprehensive help resource for players in Bangladesh. Whether you are just getting started and need help with registration, wondering how long a bKash withdrawal takes, trying to understand wagering requirements on a bonus, or looking for guidance on responsible gaming tools — you will find a direct, honest answer here. Questions are grouped into five thematic sections for easy navigation. If you cannot find what you are looking for, the 8xk support team is available around the clock via live chat.
Quick Reference
What This FAQ Covers
From your first deposit to your first withdrawal, from cricket odds to slot RTPs — these are the topics 8xk players in Bangladesh ask about most.
Payments & Banking
Detailed guidance on bKash, Nagad, Rocket, Upay, and bank transfer deposits and withdrawals — including processing times, minimum amounts, and how to handle a delayed transaction.
Cricket Betting
Answers on BPL and IPL markets, live in-play betting, how odds work in BDT, how to read Asian handicap lines, and what happens if a match is abandoned or postponed.
Slots & Live Casino
RTP explained, how certified RNGs work, which studios supply the games on 8xk, and how to play slots and live dealer tables smoothly on a mobile browser in Bangladesh.
Bonuses & Wagering
Welcome bonus terms, wagering requirement calculations, bonus expiry rules, and how to check your current bonus status — all explained in plain language with BDT examples.
Account Security
How 8xk protects your account with SSL encryption, two-step verification, and KYC identity checks — plus what to do if you suspect unauthorised access to your account.
Responsible Gaming
Step-by-step explanations of deposit limits, time-outs, and self-exclusion on 8xk — including how to activate each tool and what happens to your balance if you self-exclude.
Section 1
Account & Registration
Questions about creating your 8xk account, verifying your identity, recovering access, and managing your profile.
How do I create an account on 8xk?
Creating an account on 8xk takes less than two minutes. Visit the 8xk Login page, click the registration option, and fill in your mobile number, a username, and a secure password. You will receive a one-time verification code on your registered mobile number to confirm your identity. Once verified, your account is active and ready to use.
What documents do I need to verify my 8xk account?
8xk requires a copy of a valid government-issued photo ID to complete identity verification (KYC). Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. In some cases, a recent utility bill or bank statement may be requested as proof of address. Uploading clear, legible copies speeds up the verification process significantly.
How long does 8xk account verification take?
Standard account verification on 8xk is completed within 24 hours of document submission in most cases. During peak periods or if additional documents are required, it may take up to 48 hours. You will receive a notification via your registered contact details once verification is complete. Withdrawals are processed only after KYC verification is fully approved.
I forgot my 8xk password — how do I reset it?
You can reset your 8xk password from the login page by selecting the 'Forgot Password' option. Enter your registered mobile number and you will receive a one-time code to your phone. Use the code to set a new password. If you no longer have access to your registered number, contact the 8xk support team via live chat for assisted account recovery.
Can I have more than one account on 8xk?
No — 8xk strictly allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have lost access to your original account, contact support to recover it rather than creating a new one.
How do I close my 8xk account permanently?
To permanently close your 8xk account, contact the support team via live chat or by emailing [email protected] and clearly state your request. Any remaining balance will be withdrawn to your registered payment method before closure. Note that permanent closure differs from self-exclusion — if problem gambling is a concern, consider the self-exclusion option outlined in the Responsible Gaming section instead.
Section 2
Deposits & Withdrawals
Everything you need to know about funding your 8xk account and cashing out your winnings using bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.
How do I deposit money into my 8xk account using bKash?
To deposit via bKash on 8xk, log into your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown an 8xk merchant number — send your desired amount to that number from your bKash app and enter the transaction ID in the deposit form. Deposits are confirmed and credited to your account within minutes.
How long does a bKash deposit take to appear on 8xk?
bKash deposits on 8xk are typically credited within 5 to 15 minutes of the transaction being submitted and confirmed. In most cases the credit is near-instant. If your deposit has not appeared after 30 minutes, contact the 8xk support team with your bKash transaction ID and the team will manually verify and credit the payment.
What is the minimum deposit amount on 8xk?
The minimum deposit on 8xk is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits may carry a higher minimum depending on your bank. There is no maximum deposit limit imposed by 8xk itself, though your payment provider may have their own transaction limits that apply.
What is the minimum withdrawal amount on 8xk?
The minimum withdrawal on 8xk is ৳500 BDT. Withdrawals below this threshold are not processed. To request a withdrawal, navigate to the Withdraw section in your account, select your preferred method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal can be processed.
How long does a withdrawal from 8xk take?
Withdrawal processing times on 8xk depend on the method chosen. bKash, Nagad, and Rocket withdrawals are typically processed within 1 to 4 hours during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank usually take 1 to 3 business days. Withdrawals submitted outside business hours are processed on the next working day.
Does 8xk charge fees on deposits or withdrawals?
8xk does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash or Nagad — may apply their own standard transaction charges as part of their service. We recommend checking your mobile banking app for any applicable provider fees before initiating a transaction.
Can I deposit and withdraw using Nagad on 8xk?
Yes — Nagad is a fully supported payment method on 8xk for both deposits and withdrawals. The process mirrors the bKash flow: select Nagad in the payment section, send to the provided merchant number from your Nagad app, and enter the transaction ID to confirm. Nagad deposits are credited quickly and withdrawals are typically processed within a few hours.
Section 3
Games & Gameplay
Questions about cricket betting markets, slot games, live casino tables, RTP, fairness certification, and playing on mobile devices in Bangladesh.
What cricket matches can I bet on at 8xk?
8xk covers a wide range of cricket betting markets, including Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test matches, One Day Internationals, and bilateral series involving the Bangladesh Tigers. Pre-match and live in-play betting are both available. Markets include match winner, top batsman, total runs, wickets taken, and more.
How do I place a live in-play cricket bet on 8xk?
To place a live in-play bet on 8xk, navigate to the Cricket section while a match is in progress. Live matches display real-time odds that update ball by ball. Select your desired market, enter your stake in BDT, and confirm the bet before the market closes. Note that live odds can shift quickly, especially after wickets or boundaries, so act promptly.
What happens to my cricket bet if a match is abandoned or postponed?
If a cricket match on 8xk is officially abandoned, cancelled, or postponed before the minimum number of overs required for a result are completed, all bets on that match are voided and your stake is returned in full to your account balance. The specific minimum-overs threshold varies by competition and is stated in the Sports Betting Rules on 8xk.
Are the slot games on 8xk fair and certified?
All slot games on 8xk are provided by internationally recognised game studios — including Pragmatic Play, NetEnt, and Microgaming — whose random number generators (RNGs) are independently certified for fairness. 8xk does not modify game outcomes in any way. The RTP (return-to-player) percentage for each game is set by the provider and is published in the game's information panel.
What is the RTP on 8xk slot games?
RTP (Return to Player) varies by slot game on 8xk and is determined by the game provider, not by 8xk itself. Most slots available on the platform carry an RTP between 94% and 97%. The exact RTP for each game can be found in the game's information or help panel, accessible by clicking the information icon before or during play.
Can I play 8xk games on my mobile phone?
Yes — 8xk is fully optimised for mobile browsers on Android and iOS devices. All games, including slots, live casino tables, and cricket betting markets, are accessible directly from your smartphone browser without downloading any separate app. The platform automatically adapts its layout to your screen size for a smooth mobile experience.
Section 4
Bonuses & Promotions
How 8xk bonuses work, what wagering requirements mean in practice, how to claim the welcome offer, and what to do if a bonus is not credited to your account.
What welcome bonus does 8xk offer to new players?
8xk offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount and match percentage are displayed on the Current Offers page and may change periodically. Always check the Current Offers section for the most up-to-date welcome bonus terms, including minimum deposit requirements and wagering conditions, before making your first deposit.
What does wagering requirement mean on 8xk bonuses?
A wagering requirement on 8xk means the total amount you must bet before bonus winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. Wagering requirements and qualifying games are detailed in each bonus's individual terms on the Current Offers page.
Do 8xk bonuses expire?
Yes — all bonuses on 8xk carry an expiry period from the date they are credited to your account. If the wagering requirement is not completed within the specified timeframe, the bonus and any associated winnings will be forfeited automatically. The expiry period for each bonus is listed in its terms on the Current Offers page. Always read the terms before claiming a bonus.
My 8xk welcome bonus has not appeared in my account — what should I do?
If your welcome bonus has not been credited after completing a qualifying deposit on 8xk, first confirm that your deposit met the minimum amount stated in the offer terms and that the bonus was selected or opted into during the deposit process. If the issue persists after 30 minutes, contact the 8xk support team via live chat with your deposit transaction ID and they will investigate and apply the bonus manually if eligible.
Can I withdraw my bonus funds directly without completing wagering?
No — bonus funds on 8xk cannot be withdrawn directly. Bonus credit must complete the full wagering requirement before the converted amount becomes available for withdrawal. You may, however, withdraw any real-money balance you hold separately from bonus funds at any time, provided your account is KYC-verified and you have met the minimum withdrawal threshold of ৳500.
Section 5
Safety & Responsible Gaming
How 8xk protects player accounts and data, the 18+ age policy, and the practical tools available to help you maintain healthy gambling habits.
Is 8xk safe to use in Bangladesh?
8xk is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational accounts. We apply strict KYC verification to prevent fraud and protect our players. All responsible gaming tools including deposit limits and self-exclusion are available free of charge to every registered player.
What is the minimum age to play on 8xk?
The minimum age to register and play on 8xk is 18 years old. This rule is strictly enforced — all players are required to verify their age as part of the KYC process by submitting a valid government-issued ID. Any account found to belong to a person under 18 will be closed immediately and all associated funds will be forfeited.
How do I self-exclude from 8xk if gambling is becoming a problem?
To self-exclude from 8xk, contact the support team via live chat or by emailing [email protected] and request a self-exclusion. Periods available are 6 months, 1 year, 3 years, or indefinite. Your account will be suspended immediately upon request — you will be unable to log in, deposit, or place bets for the entire exclusion period. Self-exclusions cannot be reversed before the minimum period has elapsed.
Can I set a deposit limit on my 8xk account?
Yes — 8xk allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. Decreasing a limit takes effect straight away. Deposit limits are a practical tool for keeping your spending within a budget you are comfortable with.
What should I do if I think my gambling is becoming a problem?
If you feel your gambling on 8xk or elsewhere is becoming difficult to control, the first step is to use the platform's self-exclusion or deposit-limit tools available in your account settings. You can also contact the 8xk support team at [email protected] to request an immediate account suspension. For independent support, organisations that assist with problem gambling are available in Bangladesh and internationally — speaking to a trusted friend or family member is also a positive first step.
How do I contact 8xk customer support?
The 8xk support team is available 24 hours a day, 7 days a week. You can reach us via the live chat feature on the platform for the fastest response. For non-urgent matters, you can email the team at [email protected]. Our team handles account queries, payment issues, responsible gaming requests, and general gameplay questions — all in English.
Still Have a Question?
Our support team is online 24/7 and ready to help with anything not covered above. Reach out via live chat on the platform or drop us an email — we typically respond within minutes.
[email protected]Ready to Explore 8xk?
Browse cricket betting markets, discover top-rated slot games, or check the latest promotions — everything is available in BDT with instant bKash and Nagad payments.
18+ For players aged 18 and above only. Please gamble responsibly.